Additional Policies


Please note that ABOUTOWN Airbus does not monitor flight information. We are not responsible for delayed, early or canceled flights. Should your flight be delayed and you do not meet your scheduled airbus in time, you will be placed on a space available basis for the next available airbus departure. If you are traveling in North America and know that your flight will be delayed, we recommend that you contact our Reservations desk at 1-877-663-2244.


If you need to cancel, we require 24 hours notice for a full refund. A cancellation with less than 24 hours notice prior to time of departure becomes null and void. Any portion of the reservation that is more than 24 hours prior to the initial travel time is entitled to a refund.

Changes to airbus departure times on the same day of travel to or from an airport are permitted due to weather, traffic conditions, flight delays, etc. Any date changes made within 24 hour of departure time are subject to a $10 per person change fee.

All travel must be completed within one (1) year from the original outbound travel date.


ABOUTOWN Airbus does not assume responsibility for any claims, losses, damages, cost of expenses arising out of injury, accident or death, upset, disappointment, distress or frustration whether physical or mental resulting from:

  1. an act of omission of any party other than from ABOUTOWN Airbus or its employees;
  2. mechanical breakdown, traffic conditions, government actions, labour disputes, weather, Canadian or United States Customs, or other factors and causes seen or unseen beyond our control;
  3. your failure to follow instructions including baggage handling, check-in and check-out times, but not limited to our Airbus pickup points at the Toronto International Airport or the Detroit Metropolitan Airport;
  4. cancellation or change for any reason in the travel services offered. ABOUTOWN Airbus reserved the right to cancel or alter the travel services at its discretion. In the event of complete cancellation, ABOUTOWN Airbus shall only be liable to refund all monies paid.

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